Call Center Operations
Covenant Industries, through our Global Covenant Partners (GCP) division, operates inbound, outbound and design concept call centers. GCP was founded through a partnership between Cloud 9 Business Solutions, a Florida Corporation, and Covenant Industries, a California Corporation.
Our Customer Call Center provides services for businesses seeking to outsource their contact center requirements. We design, implement, hire, staff and handle the daily operations of call centers as a service. This allows our clients to focus on their core competencies.
GCP As a call center provider, deploys state-of-the art technologies including video communication,
virtualization mobile device management, predictive dialer, e-learning, Customer Relationship Management (CRM), customized training knowledge base software, unique customer portals built on a proprietary platform and secure hosted data centers. Our innovative technology supports the quality deliverance of services.
CI focuses on providing accurate information, and quality customer while answering calls in less than 60 seconds.
GCP operates Business to Business (B2B) call centers. B2B call centers are distinctively different from Business to Consumer (B2C) call centers that serve the general public.
GCP provides a value-added solution for our clients by performing customer relationship management as we focus on delivering quality service. Our exceptionally skilled employees adopts a “high touch” human approach as a model to our service delivery.
Services are delivered in up to 175 multiple languages while using innovative technology including over-the-top (OTT) messaging and mobile device management.